1. Order Processing Time
All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods & Delivery Time
We offer multiple shipping options. Delivery times vary depending on your location and chosen shipping method:

• Standard Shipping: 5-10 business days

• Expedited Shipping: 2-5 business days

• International Shipping: 7-21 business days

3. Shipping Costs
Shipping fees are calculated at checkout based on the shipping address, package size, and shipping method selected.

4. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number to monitor your shipment online.

5. Shipping Restrictions
Currently, we ship to addresses within the United States and select international destinations. We do not ship to PO Boxes or APO/FPO addresses.

6. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of receipt at [email protected]. We will work with the carrier to resolve the issue or arrange a replacement.

7. Address Accuracy
Please ensure your shipping address is accurate. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

8. Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, and taxes, which are the buyer’s responsibility.

9. Changes to Shipping Policy
AQUALUX LLC reserves the right to update or modify this shipping policy at any time without prior notice.