1. Return Eligibility
Customers may return or exchange products within 30 days of receipt if the item is unused, in original condition, and packaging.

2. Non-Returnable Items
Items that have been used, damaged, or altered are not eligible for return or exchange.

3. Return Process

• Contact our customer service at [email protected] to initiate a return or exchange.

• Provide your order number and reason for return.

• Our team will provide instructions and a return authorization number.

4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by AQUALUX LLC.

5. Refunds

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to the original payment method within 7-10 business days.

6. Exchanges
Exchanges for different sizes, colors, or models are subject to product availability.

7. Defective or Incorrect Items
If you receive a defective or wrong item, please contact us within 7 days for a replacement or refund.

8. Contact Us
For any questions regarding returns or exchanges, please email [email protected] or call 415-727-7451.